Active Web Helpdesk 2

Company:

Activewebsoftwares 

Date:

03/ 8/2008 

Platform:

 WinXP, Windows2000 

Price:

$749.00 

License:

Demo 

Downloads:

6 

Page views:

12 

Category:

Development / Install & Setup 

Keywords:

/Awh 

File Size:

520.0 KB 

Report Error:

Link

Full Description:

Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.The source code with Access or MS SQL database is available.Features

Requires Customer registration and email confirmation
Define unlimited depth and number of categories
Add unlimited Helpdesk Personnel Accounts
Assign a Helpdesk Personnel per Category
Helpdesk Personnel save the Question as FAQ.
Administrator Approval before FAQ is published
AdvanceSearch Features

search by category
search all words

Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.